Privacy Policy

Last Updated: May 18, 2026

At Awabeel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information shared by users while accessing our website and healthcare-related services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Address & Location Details
• Date of Birth / Age
• Gender

Health-Related Information

• Medical history shared by users
• Symptoms and healthcare concerns
• Uploaded prescriptions or reports
• Appointment and consultation details

Technical Information

• IP Address
• Browser Type
• Device Information
• Cookies & Usage Data

2. How We Use Your Information

We use the collected information to:

• Process healthcare bookings and appointments
• Provide healthcare consultation and support services
• Improve user experience and website performance
• Contact users regarding appointments or service updates
• Send important notifications and support responses
• Maintain records for operational and legal purposes

3. Sharing of Information

We may share user information with:

• Healthcare professionals and service providers
• Diagnostic centers or healthcare partners
• Payment gateway providers for transaction processing
• Government or legal authorities when required by law

We do not sell or rent your personal information to third parties.

4. Data Security

Awabeel takes reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.

However, no online platform can guarantee complete security of transmitted data.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Enhance browsing experience

Users may disable cookies through browser settings, though some website features may not function properly.

6. User Rights

Users may:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain personal data
• Withdraw consent for communication, where applicable

Requests may be subject to legal or operational requirements.

7. Third-Party Services

Our website may contain links or integrations with third-party platforms or healthcare providers. We are not responsible for the privacy practices or content of external websites or services.

Users are advised to review the privacy policies of third-party platforms separately.

8. Children’s Privacy

Our services are not intended for children without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate consent.

9. Data Retention

We may retain user information for:

• Service continuity
• Legal compliance
• Healthcare documentation
• Operational and security purposes

Retention duration may vary depending on applicable laws and service requirements.

10. Communication Consent

By submitting forms or booking services through Awabeel, users consent to receive:

• Calls
• SMS
• WhatsApp messages
• Emails
• Appointment reminders
• Service-related notifications

Users may opt out of promotional communications at any time.

11. Limitation of Liability

While we strive to protect user data, Awabeel shall not be held liable for:

• Unauthorized access caused by external cyber threats
• Technical failures beyond reasonable control
• Third-party system breaches

12. Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Updated versions will be posted on this page with the revised effective date.

Continued use of our website after updates constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy shall be governed in accordance with the laws of India.

Any disputes related to privacy matters shall fall under the jurisdiction of the appropriate courts in India.

14. Contact Us

For any questions, concerns, or privacy-related requests, please contact:

• Email: help@awabeel.com
• Phone: +91-703-703-4886
• Website: www.awabeel.com